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Lindenhurst Surgery Center Images

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Lindenhurst Surgery Center Images
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Grievance Process

Regarding problem resolution, you have the right to: Express your concerns about patient care and safety to hospital personnel and/or management. To report or file a patient care complaint, please call our Patient Relations Director at 847-360-4071. If your complaint is not resolved to your satisfaction, you may file a complaint with the Illinois Department of Public Health at 1-800-252-4343.

To report or file concerns regarding laboratory operations or testing, please contact our Laboratory Services Director at 847-360-2606. If your complaint is not resolved to your satisfaction, you may file a complaint with the Centers for Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA), in Baltimore, Maryland at 410-786-3531, or locally at
1-877-267-2323 (toll free), extension 63531.

You also have the right to: Lodge a concern with the state, whether you have used the hospitals grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO), the Illinois Foundation for Quality Health Care at 1-800-647-8089. If your concerns and questions cannot be resolved at this level, you may contact The Joint Commission at 1-800-994-6610, by fax at (630) 792-5636, by e-mail complaint@jointcommission.org or by mail: Office of Quality Monitoring - The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181.
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